Refund policy
As all of our products are personalised and made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, spelling mistakes entered by the customer, or other customer errors.
If your order arrives damaged, defective, or if we have made an error with your personalisation, please contact us within 7 days of delivery and we will be happy to offer a replacement or refund where appropriate.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at minymoe.support@gmail.com. Please note that returns will need to be sent to the following address: 2 Ashford house, Woodside Park, Rugby, Warwickshire, CV21 2BF
If we confirm that your item is faulty, damaged or incorrect due to our error, we will provide instructions for returning the item if required.
You can always contact us for any return question at minymoe.support@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please include photographs of the product and packaging when contacting us so we can resolve your issue as quickly as possible.
Exchange / non-returnable items
As all of our products are personalised and made to order, we do not accept returns or exchanges for change of mind, incorrect size selection, spelling mistakes entered by the customer, or any other customer errors.
Returns or exchanges will only be accepted if the item arrives damaged, defective, or if we have made an error with your order.
If you experience any issues with your order, please contact us within 7 days of delivery at minymoe.support@gmail.com and include photographs of the item so we can resolve the issue as quickly as possible.
European Union 14 day cooling off period
If your order is shipped to a country within the European Union, you may normally have the right to cancel or return your order within 14 days under EU consumer protection laws.
However, personalised and made-to-order products are generally exempt from this right. As all Miny Moe products are custom-made according to your specifications, the 14-day cooling-off period does not apply unless the item is faulty, damaged, or incorrect due to an error on our part.
If you believe your order has arrived damaged, defective, or incorrect, please contact us within 7 days of delivery at minymoe.support@gmail.com, including photographs of the item. We will review your claim and, where appropriate, offer a replacement or refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at minymoe.support@gmail.com.