Terms of service
OVERVIEW
Welcome to Miny Moe. Throughout these Terms and Conditions, the terms "we", "us", and "our" refer to Miny Moe.
Miny Moe designs and sells personalised UV DTF name stickers and other customised products through our website. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website.
Because all of our personalised products are custom-made according to the information you provide, it is important that you carefully review your order, including names, spelling, colours, and selected options, before completing your purchase.
If you do not agree with these Terms and Conditions, please do not use our website or purchase our products.
SECTION 1 - ACCESS AND ACCOUNT
By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use our services.
When placing an order, you agree to provide accurate, complete, and up-to-date information, including your name, billing address, shipping address, email address, and payment details.
You are responsible for ensuring that all personalised information you submit, including names, spellings, initials, colours, and any other customisation details, is accurate before placing your order. Miny Moe cannot be held responsible for errors resulting from incorrect information supplied by the customer.
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account.
SECTION 2 - OUR PRODUCTS
Our products are personalised and made to order specifically for each customer. As every item is individually produced, slight variations in colour, size, positioning, or finish may occur and should not be considered defects.
We make every effort to display product colours and images as accurately as possible. However, colours may appear differently depending on your device screen, monitor settings, or lighting conditions.
Our UV DTF stickers are intended for use on clean, smooth, hard surfaces such as bottles, tumblers, glass, plastic, metal, and similar materials. We cannot guarantee adhesion or durability on textured, silicone, rubber, fabric, or other unsuitable surfaces.
Please read all product descriptions carefully before purchasing to ensure the product is suitable for your intended use.
SECTION 3 - ORDERS
All orders are subject to acceptance and availability. Once your order has been placed, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order.
As our products are personalised and production begins shortly after an order is received, orders cannot normally be cancelled, changed, or amended once production has started.
It is your responsibility to ensure that all customisation details, including names, spelling, colours, fonts, characters, and other selected options, are correct before placing your order.
If we discover an issue with your order, we may contact you before production begins. If we are unable to reach you within a reasonable period, we reserve the right to cancel your order and issue a refund.
SECTION 4 - PRICES AND BILLING
All prices shown on our website are displayed in Pound Sterling (GBP) unless otherwise stated.
Prices include VAT where applicable and are shown before shipping costs unless otherwise specified during checkout.
We reserve the right to change prices at any time without prior notice. However, any price changes will not affect orders that have already been accepted.
You agree to provide accurate billing and payment information and authorise us to charge your selected payment method for the full amount of your purchase, including any applicable shipping charges and taxes.
SECTION 5 - SHIPPING AND DELIVERY
We aim to dispatch personalised orders within the estimated processing time shown on our website. Processing times are estimates only and may vary during busy periods.
Delivery times provided by shipping carriers are estimates and are not guaranteed. We are not responsible for delays caused by postal services, couriers, customs clearance, severe weather, strikes, or other circumstances beyond our control.
Ownership and responsibility for the goods pass to you once your order has been delivered to the shipping address provided during checkout.
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so that we can assist you in resolving the issue with the shipping carrier where appropriate.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Miny Moe website, including but not limited to product designs, graphics, logos, photographs, images, text, icons, videos, product layouts, website design, and branding, is the intellectual property of Miny Moe or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may use our website for personal and non-commercial purposes only. You may not copy, reproduce, modify, distribute, sell, publish, or use any part of our content without our prior written permission.
Custom designs created by Miny Moe remain the intellectual property of Miny Moe unless otherwise agreed in writing. Personalised products purchased by customers are for personal use only and may not be reproduced, copied, or commercially resold without our written consent.
SECTION 7 - OPTIONAL TOOLS
Our website may include tools or services provided by third parties, including product personalisation tools, payment gateways, analytics services, and other applications that help us provide our services.
These third-party services operate independently from Miny Moe, and we do not control their functionality or availability. We are not responsible for any interruptions, errors, or issues arising from third-party services.
Your use of any third-party tools is subject to the terms and privacy policies of the relevant provider.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites or services for your convenience. These websites are not owned or controlled by Miny Moe.
We are not responsible for the content, availability, security, privacy practices, or accuracy of information provided by third-party websites. Accessing any third-party website is entirely at your own risk.
We encourage you to review the terms and privacy policies of any third-party website before providing personal information or making purchases.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
Miny Moe is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Miny Moe. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Miny Moe, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Miny Moe.
SECTION 10 - PRIVACY POLICY
Your privacy is important to us. We collect and process personal information only as necessary to fulfil your order, provide customer support, improve our services, and comply with legal obligations.
When placing a personalised order, we collect the information you provide, including names, custom text, shipping details, contact information, and payment information. Personalisation details are used solely for the production of your customised products.
Payment information is processed securely by our payment providers and is not stored by Miny Moe.
We may also use trusted third-party providers, including Shopify, payment processors, shipping carriers, and analytics services, to help operate our business. These providers process personal information only as necessary to perform their services.
For full details about how we collect, use, and protect your information, please refer to our Privacy Policy.
SECTION 11 - FEEDBACK
We welcome your feedback, reviews, suggestions, and comments regarding our products and services.
By submitting reviews, photographs, testimonials, or other content to Miny Moe through our website, email, or social media, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content for marketing, promotional, and business purposes.
You confirm that any content you submit is your own or that you have permission to share it, and that it does not infringe the intellectual property or privacy rights of any third party.
We reserve the right, but are not obliged, to remove any content that we believe is misleading, offensive, unlawful, defamatory, or otherwise inappropriate.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
While we make every effort to ensure that all information on our website is accurate, occasional errors relating to product descriptions, pricing, availability, images, colours, shipping times, or other information may occur.
We reserve the right to correct any errors, update information, or cancel orders affected by obvious mistakes without prior notice. If your order is affected, we will contact you as soon as reasonably possible and offer an appropriate solution, including a refund where applicable.
SECTION 13 - PROHIBITED USES
You agree to use our website only for lawful purposes.
You must not misuse our website or services by attempting to interfere with their operation, upload malicious software, gain unauthorised access, scrape or copy website content, or use automated tools to collect information without our written permission.
You must not copy, reproduce, trace, imitate, commercially exploit, or resell any of our product designs, personalised layouts, graphics, photographs, or branding without our prior written consent.
You must not submit personalised content that is unlawful, offensive, defamatory, discriminatory, infringes the intellectual property rights of others, or otherwise violates applicable laws. We reserve the right to refuse or cancel any order containing inappropriate or unlawful personalised content.
SECTION 14 - AGENTS
Our website may not be accessed through automated software, bots, scraping tools, artificial intelligence agents, or similar technologies without our prior written permission.
We reserve the right to restrict, block, or suspend access from any automated system that negatively affects the performance, security, or operation of our website.
Nothing in this section restricts the use of accessibility technologies or other lawful technologies where required by applicable law.
SECTION 15 - TERMINATION
We reserve the right to suspend or terminate access to our website or refuse service at any time if we reasonably believe that these Terms and Conditions have been violated or that fraudulent, abusive, unlawful, or inappropriate activity has occurred.
Termination of access does not affect any rights or obligations that arose before termination, including payment obligations, intellectual property rights, and limitations of liability.
Any provisions of these Terms that by their nature should continue after termination shall remain in full force and effect.
SECTION 16 - DISCLAIMER OF WARRANTIES
We make every reasonable effort to ensure that our products are manufactured to a high standard and match the personalised details provided by the customer.
However, due to the nature of personalised and handmade production, slight variations in colour, size, positioning, finish, or appearance may occur and do not constitute defects.
Our UV DTF stickers are designed for application to clean, smooth, hard surfaces. We cannot guarantee adhesion, durability, or performance on unsuitable, textured, dirty, flexible, silicone, rubber, fabric, or otherwise incompatible surfaces, or where application instructions have not been followed.
Except where required by applicable law, all products and services are provided "as is" without any additional warranties, whether express or implied.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Miny Moe shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of our website or products.
Our liability is limited to the amount paid for the product giving rise to the claim.
We are not responsible for damage resulting from incorrect application, misuse, normal wear and tear, improper cleaning, accidental damage, or use on unsuitable surfaces.
Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or any statutory consumer rights.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless Miny Moe, its owners, employees, suppliers, and service providers from any claims, damages, costs, or expenses arising from your breach of these Terms, misuse of our products or website, or your infringement of any third-party rights.
This includes any personalised content submitted by you that infringes copyright, trademark, privacy, or other legal rights.
SECTION 19 - SEVERABILITY
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
These Terms and Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and Miny Moe regarding your use of our website and purchase of our products.
Failure by Miny Moe to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations where reasonably necessary in connection with the operation or sale of our business.
SECTION 22 - GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms or your purchase of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.
SECTION 23 - HEADINGS
Section headings are provided for convenience only and do not affect the interpretation of these Terms and Conditions.
SECTION 24 - CHANGES TO TERMS OF SERVICE
We may update or modify these Terms and Conditions from time to time to reflect changes in our business, products, legal requirements, or website functionality.
The latest version will always be available on our website. Continued use of our website following any updates constitutes acceptance of the revised Terms and Conditions.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at minymoe.support@gmail.com.