Shipping policy

Shipping Policy

Thank you for shopping with Miny Moe.

As all of our products are personalised and made to order, please read our Shipping Policy carefully before placing your order.

Please note that processing time and shipping time are separate. Your order will first be custom-made before it is shipped.

1. Processing Time

All orders are custom-made and typically require 1–3 working days for production before dispatch.

Processing times may be slightly longer during busy periods, public holidays, or promotional events. If there is a significant delay, we will contact you using the email address provided with your order.

2. Shipping Methods

We currently ship all orders using Royal Mail.

Available shipping options will be displayed during checkout and may vary depending on your delivery location.

3. Delivery Times

Estimated delivery times begin after your order has been dispatched.

United Kingdom

Standard Delivery: Approximately 2–4 working days
Tracked Services: Delivery times according to the selected Royal Mail service

Please note that delivery times are estimates only and are not guaranteed.

4. International Shipping

Our primary market is the United Kingdom. However, we may accept international orders where shipping is available.

International delivery times vary depending on the destination country, customs procedures, and local postal services.

Customers are solely responsible for any import duties, customs fees, VAT, taxes, or other charges imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost and must be paid by the recipient where applicable.

5. Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

6. Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order.

Miny Moe cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be resent.

7. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible at minymoe.support@gmail.com.

We will work with Royal Mail to investigate the issue and, where appropriate, provide a suitable resolution.

8. Delivery Delays

We are not responsible for delivery delays caused by Royal Mail, customs clearance, severe weather, industrial action, public holidays, or any circumstances beyond our reasonable control.